Australian Business Excellence Framework

What is the ABEF?

The Australian Business Excellence Framework (ABEF) is an integrated leadership and management system that describes the elements essential to organisations sustaining high performance levels. It can be used to assess and improve any aspect of an organisation, including leadership, strategy and planning, people, information and knowledge, safety, service delivery, product quality and bottom-line results. The ABEF provides organisations with assurance of their sustainable performance.
Leadership
Clear direction and mutually agreed plans enable organisational alignment and a focus on the achievement of goals.
Customer Focus
Understanding what customers and other stakeholders value, now and in the future, enables organisational direction, strategy and action.
Improvement
All people work in a system. Outcomes are improved when people work on the system and its associated processes.
People
Engaging people's enthusiam, resourcefulness and participation improves organisational performance.
Innovation
Innovation and learning influence the agility and responsiveness of the organisation.
Data
Effective use of facts, data and knowledge leads to improved decisions.
Variation
Variation impacts predictability, profitability and performance.
Sustainability
Sustainable performance is determined by an organisation's ability to deliver value for all stakeholders in an ethically, socially and environmentally responsible manner.
Culture
Leaders determine the culture and value system of the organisation through their decisions and bahaviour.